Investing in Technology to Improve Customer Results
When your business is built around the bold promise of 2-minute responses, it’s imperative to evolve the way industry tools and technologies are applied to customer service, operations, processes, and solutions. EASE continues to find inventive ways to apply cutting-edge technology and automation to speed up response time and deliver better service to more customers. We focus on community, efficiency and safety to drive innovation in the communities we serve.
Methods we use to provide real-time shipping data to our customers:
- GPS/telematics tracking solution (Descartes MacroPoint) allows us to service more customers by accomplishing a 96%+ success rate based on our unique approach to how this technology is applied.
- Business intelligence software not only allows us to automate and speed up response time but also helps us make informed decisions that enable us to meet tight delivery windows, decrease transportation costs, and better accommodate any logistics and supply chain need.
- Integrations between EDI and API connections allow us to seamlessly integrate with our customers' and carriers' TMS platforms for a better user experience and increased transparency.
- Proprietary, in-house analytics systems support our ability to stay on top of market trends and better predict customer challenges and opportunities, leading to scalable, customized solutions that can grow to meet the changing needs of our customers.