Paul is the Director of Customer Operations at EASE, leading the operations division to ensure operational excellence, elevate customer satisfaction, and align performance with the company’s strategic goals. Since joining EASE in 2022, Paul has helped drive remarkable growth within the Government vertical, overseeing a 328% increase in annual volume, 199% in revenue, and 1,100% in margin, while implementing key systems to enhance customer engagement and efficiency.
Before joining EASE, Paul served in the U.S. Army, graduating from Ranger School and deploying to Afghanistan before being honorably discharged from the U.S. Army Reserves in 2014 as a Captain. He went on to spend more than a decade with the Dublin Police Department, advancing to the rank of Sergeant and earning the 2019 City of Dublin Leadership Award.
Paul holds a B.A. in Criminology from The Ohio State University. Outside of work, he enjoys fitness, coaching youth sports, shooting, and camping with his wife, Alison, and their three children: Vinny, Joey, and Mary.
