Innovation at EASE
At EASE, innovation is the engine that drives us. Since redefining the standard for customer experience with a promise of 2-minute response time, we’ve continued to pioneer new ways for delivering excellence across the supply chain. From adopting new and innovative ways of applying automation and technology to improve our systems, to optimizing our operational processes and forging new strategic partnerships – we continue to take steps toward building innovative solutions across everything we do.
How EASE is Embracing Innovation:
EASE continues to find inventive ways to apply cutting-edge technology and automation to speed up response time and deliver better service to more customers. We focus on community, efficiency and safety to drive innovation.
- GPS Tracking enables 96%+ shipment visibility, helping us proactively communicate and service more customers with precision.
- By leveraging advanced data analytics, we accelerate decision-making, reduce transportation costs, and improve delivery performance across complex supply chain needs.
- In-house systems help us predict customer challenges, monitor market trends, and scale custom solutions as your business evolves.
- EDI and API connectivity with customer and carrier TMS platforms ensure a smoother user experience and greater transparency.
Automation in Action:
- AMMI is our proprietary intelligent chatbot, built to help you quickly find answers, access key information, and uncover insights—making your experience with EASE even smoother.
- HubFlow streamlines EASE’s appointment scheduling by reducing manual work from over 20 minutes to less than four minutes per load, even accounting for reschedules and PO changes. Its automation and intuitive features allow EASE’s operations teams to focus on higher-impact tasks, handle volume surges seamlessly, and deliver faster, more reliable service to enterprise shippers.
- Navix supports EASE operations by using AI and machine learning to instantly flag errors, automate resolutions, and streamline disputes—eliminating the need to search through PDFs or documents—while also automating the collection and processing of carrier paperwork (PODs, BOLs, invoices) to enable faster payments and allow teams to focus on business growth.
Truck Automation in Ohio
As a leader driving innovation in the logistics industry, EASE collaborates with like-minded organizations and companies who share our vision and commitment to industry transformation.
Redefining Transportation Innovation:
- Ohio Rural Automated Project (ADS): EASE Logistics partnered with DriveOhio, ODOT, the Transportation Research Center, and Bosch in 2022 to deploy automated, AI-connected semi‑trucks on real customer freight shipments in rural Ohio, collecting nearly 60 terabytes of data over the course of less than a year. During this pilot, two semi‑trucks traveled approximately 44,000 miles – over 11,000 in platooning mode – achieving about a 10% boost in fuel efficiency and offering valuable insights into technology performance in rural terrain.
- I‑70 Truck Automation Corridor: EASE serves as the host fleet partner for the I‑70 Truck Automation Corridor stretching from Columbus, OH to Indianapolis, IN, working with DriveOhio, ODOT, INDOT, and Kratos to test automated platooning technologies. The project uses Kratos’ vehicle‑agnostic “Leader‑Follower” platooning system to enhance safety and efficiency, collecting data to inform U.S. Department of Transportation guidelines and support automation readiness across varied weather, regulatory, and interstate environments.
Creating Teams to Improve Processes/Optimizing from the Inside Out
EASE University
At EASE, we know that our greatest asset is our people, and their growth is our priority. That’s why we created EASE University, an internal employee academy dedicated to professional development, education, and long-term career success. Through workshops, courses, and mentorship, we help employees at every level sharpen their skills and explore new paths within the organization.
CAPA
We’re committed to delivering exceptional service through proactive quality management. Corrective and Preventive Action (CAPA) process, a structured approach to identifying, addressing, and preventing the root causes of non-conformities goes beyond quick fixes. We analyze the “why,” implement sustainable solutions, and track outcomes to ensure long-term success. The result? A stronger, more reliable supply chain experience for our clients.
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