Accounts Receivable Specialist

JOB SUMMARY

As an Accounts Receivable Specialist, you will collaborate with the Accounts Receivable Manager and Senior Specialist to efficiently manage customer invoicing and payment processes. This entry-level accounting position focuses on ensuring timely and accurate handling of invoices, payment posting, and maintaining detailed records. You will play a key role in monitoring customer accounts, identifying incoming cash flows, and initiating collections when necessary. The role demands effective communication skills for nurturing customer relationships and resolving billing discrepancies. Your contributions will be vital in maintaining the financial integrity and cash flow of the organization through diligent accounts receivable management.

ESSENTIAL DUTIES

• Build and maintain positive relationships with customers, effectively handling inquiries and requests.
  Review, enter, and reconcile daily payments; process adjustments and credits to invoices as needed.
  Respond to incoming requests from both customers and internal employees; assist with calls on the accounting phone line.
  Reach out to carriers for necessary paperwork, audit customer accounts, and identify when customer contact is required.
  Create aging statements and prepare other customer-requested reports.
  Manage and resolve open issues on customer accounts promptly.
  Conduct a minimum of 10 collections calls per week and monitor customer compliance.
  Review loads for billing, confirm customer requirements are met, and submit invoices through the requested method.
  Project upcoming payments to assist in cash flow management.
  Verify and record payments, maintain accurate records, and ensure timely and accurate transactions.
  Set up and maintain customer accounts in the accounting systems.
  Prepare journal entries, reconcile general ledger, or bank accounts regularly, and monitor cash flow.
  Respond to customer inquiries, resolving concerns or discrepancies.
  Assist in year-end, monthly, or quarterly accounting procedures.
  Ensure all financial activities comply with accounting standards and company policies.
  Other duties as assigned.

LEADERSHIP AND SUPERVISORY RESPONSIBILITIES

• Lead and guide the HR Department
• Responsible for providing leadership, mentorship, direction, feedback, and support for other team members.
• Responsible in assisting with the onboarding, education, and development of new team members when they join your team.

PROFESSIONAL

• Ability to adapt and work in a fast-paced environment.
• Build and foster an environment of teamwork, integrity, and leadership.
• Communicate, written and verbal, in a manner that is respectful, professional, and polite.
• Demonstrate efficient time management skills by being punctual and reliable.
• Keep work station clean and free of clutter.

WORK ENVIRONMENT
The physical environment requires the employee to work in an open office setting with regulated temperatures, where many people are on the phone for long periods.

PHYSICAL DEMANDS

• Sitting or standing at a desk, typing, looking at multiple computer screens, and responding to inbound/outbound phone calls, emails, and instant messages throughout the day.
• Occasionally may need to bend, stand, or lift up to 10 lbs.

POSITION TYPE AND EXPECTED HOURS OF WORK

• This position is full-time. Employees typically work Monday-Friday, typical working hours (with an hour lunch), 40+ hours per week, as business demands.
• This role is expected to work outside of typical business hours as business needs dictate.

POSITION TYPE AND EXPECTED HOURS OF WORK
This position would require minimal to no travel. Employees may travel to work-related conferences, trainings, events, etc.

TRAVEL
This position would require minimal to no travel. Employees may travel to work-related conferences, trainings, events, etc.

QUALIFICATIONS
Education

• Bachelor’s degree in human resources, Business Administration, or related field required.
• SHRM-CP is highly regarded.

Experience

• At least one year of human resource management experience is preferred.
• Time spent in related fields or industries.

Knowledge, Skills, & Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.

DISCLAIMER: EASE is a rapidly growing and changing company, responsibilities of this position will continue to adjust as needed to meet business demands. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee and may change, or new ones may be assigned at any time. Employees will be notified of any additions or changes to responsibilities, duties, or expectations by their direct manager or anyone in a position of authority within EASE Logistics.

EQUAL OPPORTUNITY: EASE Logistics Services LLC is an equal opportunity employer. Each applicant and employee will be given full consideration for employment and advancement without regard to race, religion, color, sex, national origin, veteran status, age, or disability.

EMPLOYMENT AT WILL: EASE Logistics is an “at-will” employer. “At-will” means that employee or EASE Logistics can end the employment relationship at any time, for any reason, and without cause or notice. Employee and EASE Logistics have not entered any length of employment contract.

ACKNOWLEDGEMENT: I have read this job description and fully understand the requirements set forth therein. I understand that this is to be used as a guide and that I will be responsible for performing other duties as assigned. I further understand that this job description does not constitute an employment contract with EASE Logistics.