FAQs
What are EASE’s pay terms?
Ans:- Standard pay terms are 30 days from the date we receive your invoice.
What payment options do you offer?
Ans:- ACH is the preferred method of payment. Please complete the form below to request alternative methods.
How do I submit my paperwork after completing a load?
Ans:- Please email relevant documentation to [email protected].
What documentation is required for payment?
Ans:- To process payment, we require the following: Invoice, rate confirmation, proof of delivery (POD), and all applicable receipts obtained during the load.
How do I check payment status?
Ans:- Complete the form below, and a member of the EASE Accounting Team will respond within 1 business day.
How do I check payment status on multiple loads?
Ans:- Complete the form below and attach an excel file with a list of all EASE load numbers, a member of the EASE Accounting Team will respond within 1 business day.
How do I get detention approved?
Ans:- All detention requests must be emailed to [email protected] within 24 hours of delivery. Please include the BOL/POD with in and out times clearly listed and A brief description of the detention request. Requests are typically processed within 24–48 hours, though some cases may take up to two weeks.
How do I receive reimbursement for a lumper/pallet charges I paid onsite?
Ans:- Send all receipts to [email protected] within 24 hours from delivery. Once received, we’ll send a revised rate confirmation reflecting the approved charges. Please do not send the invoice packet until you receive the revised rate confirmation.
